Our Products:
- Semen Collection
- Semen Assessment and Processing
- Transportation & Storage
- Insemination
- Embryo Transfer
- Consumables
Other Services:
Our Partners:
About Us
This web site is owned and operated by Equine Reproduction Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Equine Reproduction Supplies Ltd
Twemlows Hall Whitchurch Shropshire SY13 2EZ United Kingdom
Phone: 07801 592 111
Fax: 01939 261 217
Email: info [at] erssales [dot] com
VAT Registration Number GB 942 2962 14
Company number: 01234567Making A Purchase
Making a purchase online could not be easier. Just browse our store, and add any items that you wish to purchase by entering a quantity and clicking on the 'Buy' button. The product is automatically added into your shopping basket. You can view the contents of your basket anytime by clicking on the button 'View Basket', and you can also update the quantity or delete an item in your basket view. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
All prices are in pounds (£) sterling, exclusive of VAT.
We accept credit and debit card payments (Visa, MasterCard, Switch, Solo), cheque, cash on delivery and payment on account.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.
Once you have completed your details and confirmed that you want to place the order, we will send you an email to confirm that we have received your order. This does not indicate that there is a contract between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.Delivery Information (Postage & Packaging)
We currently only deliver items to the UK.
Shipping costs are calculated depending on the total weight of the items purchased and the delivery option selected.Total Weight < 1Kg Total Weight < 2Kg Total Weight < 10 Kg Total Weight < 20 Kg Total Weight > 20 Kg Royal Mail 1st class £3.00 £7.00 - - - TNT Next Working Day £10.00 £10.00 £10.00 £12.00 £12.00 + £0.25 per additional Kg TNT Next Working Day before 12 £15.00 £15.00 £15.00 £17.00 £17.00 + £0.25 per additional Kg TNT Next Working Day Saturday Delivery £20.50 £20.50 £20.50 £22.50 £22.50 + £0.25 per additional Kg
Please note that these prices are subject to Royal Mail and TNT current prices and may change.
If an item is out of stock, we will send the other items straight away and the delivery for the item out of stock will be free of charge.
Customers are free to come and collect their own goods and no delivery charge will apply.
We cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control. We will deliver the goods and or services direct to the address you specify when you submit your order.
Deliveries are made Monday to Friday (excluding bank and public holidays), normally between the hours of 9am and 5pm.
If the goods and or services you order are not available, for whatever reason, ERS (UK) Ltd will inform you of the position by e-mail (at the address provided with your order details) or telephone. If the goods are temporarily out of stock, we will ask if you wish to wait for the goods to become available. Unless you advise us of your wish to do so, ERS (UK) Ltd will refund any money debited from your payment card by re-crediting your account. The refund will be made as soon as possible and in any case within 28 days of notifying you of the non-availability of the goods.Delivery Schedule
Subject to availability, we deliver your order right away. It is usually processed within 24 hours and we will normally send your order to you the same day for next working day delivery if the order is placed before 2pm.
We take great care with our packaging to ensure that all our products will arrive safely.
Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. You can refuse damaged parcels without signing for these.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
All prices are in pounds (£) sterling, exclusive of VAT.
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.Credit Card Security
When placing an order on our website and paying via credit/debit card, your credit card details are not processed on our website. We are using a secure Payment System Provider called Actinic Payments, which is powered by CreditCall. It provides high levels of security, is 100% PCI DSS compliant and uses SSL. Credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
While all reasonable care is taken to protect the confidentiality of your credit card details, erssales.com cannot be liable if, through no fault of its own, these details are intercepted by and used by third parties. All personal details are handled in accordance with the Data Protection Act 1998 and our own Privacy Policy.Guarantee
We guarantee your satisfaction.
All capital purchases come with a 12 months guarantee.Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07801 592 111 (International +44 07801 592 111) or fax us on 01939 261 217 or write to us at Twemlows Hall Whitchurch Shropshire SY13 2EZ United KingdomPrivacy Policy
Equine Reproduction Supplies Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund of the items cost, including the cost of delivery. Please contact us by email or telephone and quote the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.Remittance Terms
For invoiced customers, we require payment within 30 days.Shopping Basket:
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